Privacy Policy

SkillzHub Learning Institute - Your Privacy Matters to Us

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, postal address
• Educational Information: Course preferences, educational background, academic records
• WhatsApp Communications: Messages, media files, and phone numbers when you contact us via WhatsApp
• Payment Information: Billing details for course fees (processed securely through third-party payment processors)
• Technical Information: IP address, browser type, device information, website usage data

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• Log data and usage statistics
• Cookies and similar tracking technologies
• Device and browser information
• Location data (with your consent)

2. How We Use Your Information

We use your personal information for the following purposes:

• Educational Services: Providing digital marketing, web design, graphic design, UI/UX, and motion graphics courses
• Communication: Responding to inquiries, providing course updates, and sending educational materials
• WhatsApp Support: Offering customer support, course guidance, and educational assistance through WhatsApp Business
• Administrative Purposes: Managing enrollments, processing payments, and maintaining student records
• Marketing: Sending promotional materials about our courses (with your consent)
• Improvement: Analyzing usage patterns to improve our services and website functionality
• Legal Compliance: Meeting legal obligations and protecting our rights

3. WhatsApp Business Usage

We use WhatsApp Business to provide educational support and communicate with students and prospective students. When you contact us via WhatsApp:

• Your messages and media may be stored for quality assurance and educational support purposes
• We may use automated responses to provide quick answers to common questions
• We respect WhatsApp's terms of service and privacy policies
• You can opt-out of WhatsApp communications by blocking our number or requesting removal
• We do not share your WhatsApp data with third parties except as required by law

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in delivering our educational services
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our students
• Consent: When you have given explicit consent for specific sharing purposes
• Business Transfers: In case of merger, acquisition, or sale of our business assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage systems and backup procedures
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your personal information.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your information for marketing purposes
• Withdrawal: Withdraw consent for data processing (where applicable)
• Complaint: Lodge a complaint with relevant data protection authorities

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our educational services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain academic records as required by educational regulations

Generally, we retain student records for a minimum of 7 years after course completion, or as required by applicable law.

9. Children's Privacy

Our services are primarily intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending notification via email or WhatsApp
• Displaying a notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.